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Privacy Policy
Last updated: 05/07/26
LymeAlert (“LymeAlert,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, use our mobile application, or otherwise interact with our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Account login credentials
- Customer support communications
Health-Related Information
If you use LymeAlert testing products or connected services, we may collect limited health-related or diagnostic information you choose to provide through:
- Product registration
- Mobile app interactions
- Telehealth connections
- Test result reporting
We only collect information necessary to provide the requested services.
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage activity
- Referral URLs
- Cookies and analytics data
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Operate and improve our products and services
- Communicate with you about orders, updates, or promotions
- Personalize your experience
- Provide mobile app functionality
- Analyze website performance and usage trends
- Maintain security and prevent fraud
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and fulfillment providers
- Website hosting providers
- Analytics providers
- Email marketing platforms
- Customer support tools
- Telehealth or healthcare service partners, if applicable
These providers are only given access to information necessary to perform services on our behalf.
We may also disclose information:
- To comply with legal obligations
- To protect rights, safety, or property
- In connection with a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage
- Remember preferences
- Support advertising and remarketing efforts
You can manage cookie preferences through your browser settings.
5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your data
- Correcting inaccurate information
- Requesting deletion
- Opting out of marketing communications
- Restricting certain processing activities
To exercise your rights, contact us at:
[email protected]
7. Email Communications
You may receive marketing or informational emails from us. You can unsubscribe at any time by clicking the unsubscribe link included in emails or contacting us directly.
8. Third-Party Services and Links
Our website or services may contain links to third-party websites or integrations. We are not responsible for the privacy practices of third parties.
We encourage users to review third-party privacy policies separately.
9. Children’s Privacy
Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.
10. HIPAA Disclaimer
LymeAlert is not currently a covered entity under the Health Insurance Portability and Accountability Act (“HIPAA”) unless explicitly stated otherwise through a healthcare partnership or telehealth provider relationship.
Users should avoid submitting unnecessary sensitive medical information through general website forms or communications.
11. International Users
Our services are operated in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact: