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Terms of Service
Last updated: 05/07/26
Welcome to LymeAlert. These Terms of Service (“Terms”) govern your access to and use of the LymeAlert website, products, mobile applications, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
1. Company Information
LymeAlert (“LymeAlert,” “we,” “our,” or “us”) provides at-home tick testing products and related informational services designed to support awareness and decision-making around tick-borne disease exposure.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to purchase products or use our Services.
By using the Services, you represent that:
- You can enter into a legally binding agreement.
- All information you provide is accurate and complete.
3. Medical Disclaimer
LymeAlert products and Services are intended for informational and screening purposes only.
Our products:
- Do not diagnose disease in humans or animals.
- Do not replace professional medical or veterinary advice, diagnosis, or treatment.
- Should not be relied upon as the sole basis for healthcare decisions.
Always seek guidance from a qualified healthcare provider or veterinarian regarding symptoms, treatment decisions, or medical concerns.
If you believe you are experiencing a medical emergency, contact emergency services immediately.
4. Product Use
You agree to use LymeAlert products only as instructed and for lawful purposes.
Improper use, modification, misuse, or unauthorized resale of products may:
- Void any warranties
- Produce inaccurate results
- Limit our liability
Users are responsible for carefully following all product instructions and safety guidelines.
5. Orders and Payments
By placing an order, you agree that:
- All information provided is accurate.
- You are authorized to use the payment method submitted.
- Prices and availability may change without notice.
We reserve the right to:
- Refuse or cancel orders
- Limit quantities purchased
- Reject suspected fraudulent transactions
6. Shipping and Delivery
Shipping timelines are estimates only and are not guaranteed.
LymeAlert is not responsible for delays caused by:
- Shipping carriers
- Weather events
- Customs processing
- Incorrect customer information
- Circumstances beyond our control
Risk of loss transfers to the customer upon delivery to the carrier where permitted by law.
7. Returns and Refunds
Please refer to our Return and Refund Policy for complete details.
Due to the nature of medical and diagnostic-related products, certain products may not be eligible for return once opened or used.
8. Intellectual Property
All content on the Services, including:
- Logos
- Branding
- Product designs
- Text
- Graphics
- Videos
- Software
- Website materials
are owned by or licensed to LymeAlert and protected by applicable intellectual property laws.
You may not:
- Copy
- Reproduce
- Modify
- Distribute
- Reverse engineer
- Commercialize
any portion of the Services without prior written consent.
9. User Content
If you submit reviews, comments, testimonials, photos, or other content, you grant LymeAlert a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for business and marketing purposes.
You represent that:
- You own or have rights to the submitted content.
- Your content does not violate any laws or third-party rights.
10. Limitation of Liability
To the maximum extent permitted by law, LymeAlert and its affiliates, officers, employees, partners, and suppliers shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Loss of profits
- Loss of data
- Personal injury claims arising from misuse of products
- Delayed diagnosis or treatment decisions
Our total liability related to any claim shall not exceed the amount paid for the applicable product or service.
11. No Warranty
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee:
- Uninterrupted access
- Error-free operation
- Complete accuracy of results
- Availability at all times
12. Indemnification
You agree to defend, indemnify, and hold harmless LymeAlert and its affiliates from claims, damages, liabilities, and expenses arising from:
- Your misuse of the Services
- Violation of these Terms
- Violation of applicable laws
- Improper interpretation or use of product results
13. Third-Party Services
The Services may contain links or integrations with third-party services, including:
- Telehealth providers
- Payment processors
- Analytics providers
- Social platforms
LymeAlert is not responsible for third-party content, services, or policies.
14. Privacy
Your use of the Services is also governed by our Privacy Policy.
15. Termination
We reserve the right to suspend or terminate access to the Services at any time if:
- These Terms are violated
- Fraudulent or abusive activity is suspected
- Required by law
16. Governing Law
These Terms shall be governed by and construed under the laws of the State of MA, without regard to conflict of law principles.
17. Changes to These Terms
We may update these Terms periodically. Updated versions will be posted on this page with a revised effective date.
Continued use of the Services after updates constitutes acceptance of the revised Terms.
18. Contact Information
If you have questions regarding these Terms, contact: