Shipping & Delivery

LymeAlert currently offers standard shipping within the United States.

Preorders and dispatch

Preorders are assigned to a production batch only after payment succeeds, subject to available space. The available estimated dispatch windows are shown on the product page and at checkout. Starting checkout temporarily reserves capacity for 45 minutes while you complete payment. Your order confirmation records the allocation or any pending allocation.

A preorder does not normally ship within 1–2 business days of purchase. Processing and dispatch follow the production schedule communicated for your order.

Shipping options and delivery estimates

The standard shipping charge is displayed at checkout. Typical delivery is 3–7 business days after dispatch. This transit estimate is separate from the preorder production and dispatch window. Expedited and international shipping are not currently offered.

Delivery estimates are not guarantees. Destination, weather, carrier delays, seasonal demand and other factors can affect delivery.

Order confirmation and tracking

You will receive an order confirmation after purchase. A separate shipment notification with carrier tracking information follows when your order ships.

Check your delivery address

Before placing a preorder, make sure the address entered at checkout is where you want the order delivered during the estimated delivery period. Verify that it is correct and complete. Incorrect or incomplete information may delay delivery or cause a lost package. Contact support promptly if your address changes before dispatch.

Lost or delayed shipments

Check the carrier tracking information and contact LymeAlert Customer Support with your order number if the package appears lost or significantly delayed.

Damaged, defective, incorrect or incomplete deliveries

If your order arrives damaged, defective, incorrect, or with a documented quantity shortage, contact LymeAlert within 7 calendar days of delivery.

Include your order number and the name or email associated with the order; a description of the issue and number of affected products; photos of the product, affected units, packaging and seals; and photos of the shipping package and label when relevant. Include the lot number and expiration date if visible. For a functional issue, briefly describe the problem or error.

Keep the product and packaging until we provide instructions. We may request additional photos, video or documentation. Do not send products back unless LymeAlert specifically instructs you to do so.

For approved claims, the standard resolution is replacement or reshipment. If only some units are affected, we may provide a partial replacement.

Returns and cancellations

We cannot accept returns of test kits. If you no longer want or need the product after shipment, that alone does not qualify for a refund or replacement. Cancellation requests must be made before shipment. See the Refund & Returns Policy for complete information.

Nothing in this policy limits applicable statutory rights or remedies.

Medical disclaimer

Tick testing does not diagnose Lyme disease. Consult your healthcare provider for medical questions or concerns. Do not delay medical care while waiting for a tick-test result.

Contact us

Use our Contact page to reach LymeAlert Customer Support and include your order number. Please do not include unnecessary medical information.