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Shipping & Delivery
LymeAlert is committed to delivering your order quickly, securely, and reliably so you can be prepared when it matters most.
Order Processing
Orders are typically processed within 1–2 business days after purchase. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email after placing your order, and a separate shipping confirmation email once your package has shipped.
Shipping Options
Shipping options and estimated delivery timelines are displayed during checkout based on your location.
Available shipping methods may include:
- Standard shipping
- Expedited shipping
Delivery times may vary depending on destination, weather conditions, carrier delays, seasonal demand, or other factors outside of LymeAlert’s control.
Estimated Delivery Timeframes
Typical domestic U.S. delivery estimates:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
These estimates are not guaranteed delivery windows.
Proactive vs. Time-Sensitive Orders
LymeAlert supports both:
- Proactive purchases for seasonal preparedness and outdoor safety kits
- Time-sensitive purchases following recent tick exposure
Customers who need faster delivery after a recent tick encounter may select expedited shipping during checkout, where available.
Shipping Locations
At this time, LymeAlert primarily ships within the United States.
International shipping availability may be limited as regulatory and distribution requirements continue to evolve.
Tracking Information
Once your order ships, you will receive tracking information by email. Tracking updates are provided directly through the shipping carrier.
Incorrect Shipping Information
Please verify your shipping information carefully before completing your order. LymeAlert is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided during checkout.
Lost, Delayed, or Damaged Packages
If your order arrives damaged, is missing, or experiences a significant delay, please contact our support team through the customer support page.
Please include:
- Photos of damaged packaging or products, if applicable
- Your order number
- Your full name
Returns & Refunds
Due to the nature of medical and diagnostic-related products, opened or used test kits may not be eligible for return.
For questions regarding returns, damaged products, or shipping issues, please see our Return Policy before returning any item.
Disclaimer
LymeAlert products are designed to support informed decision-making following tick exposure and are not a substitute for professional medical advice, diagnosis, or treatment.
Contact Us
For questions, contact: