Returns & Refunds

Returns

Due to the nature of our test kits, we cannot accept returns. If your order arrives damaged or something is not right, please reach out so we can help.

Damaged, defective, incorrect or incomplete deliveries

If your order arrives damaged, defective, incorrect, or with a documented quantity shortage, contact LymeAlert within 7 calendar days of delivery.

Include your order number and the name or email associated with the order; a description of the issue and number of affected products; photos of the product, affected units, packaging and seals; and photos of the shipping package and label when relevant. Include the lot number and expiration date if visible. For a functional issue, briefly describe the problem or error.

Keep the product and packaging until we provide instructions. We may request additional photos, video or documentation. Do not send products back unless LymeAlert specifically instructs you to do so.

For approved claims, the standard resolution is replacement or reshipment. If only some units are affected, we may provide a partial replacement.

Order cancellations

Orders may only be canceled before shipment. Contact LymeAlert Customer Support promptly with your order number to request cancellation. After shipment, this policy applies.

Refunds and replacements

If you no longer want or need the product after shipment, or it no longer applies to your situation, that alone does not qualify for a refund or replacement. Approved damage, defect, incorrect-item and shortage claims normally receive replacement or reshipment. Any applicable statutory rights and remedies remain unaffected.

Contact LymeAlert

Please use our Contact page for order support. Keep the products and packaging while we review your claim, and do not return anything without instructions.